Shipping & delivery
We send McLeod pearls all over the world from our shop in Rarotonga, and you can also collect your order from us in person. All prices on our website are in New Zealand dollars (NZD).
Where we ship
We ship to most countries worldwide. Shipping options and the cost for your address are shown at checkout before you pay.
| Destination | Cost | Usual delivery time |
|---|---|---|
| Rarotonga | Free click and collect | Ready within 1 to 2 working days |
| New Zealand | NZ$45 flat rate | 5 to 10 working days |
| Australia | NZ$45 flat rate | 7 to 14 working days |
| Rest of the world | NZ$45 flat rate | 10 to 21 working days |
Delivery times are estimates from the day your order is sent and are not guaranteed. Flights in and out of Rarotonga are limited, so international parcels can take longer than you might expect, especially around holidays.
Processing your order
We aim to pack and send your order within 2 to 3 working days of payment. Our working days are Monday to Saturday, excluding Cook Islands public holidays. We’ll email you when your order is on its way, with tracking details where available.
Packaging
Every piece is carefully packed in a gift box with protective packaging, so it’s ready to give as a present.
Click and collect
Choose click and collect at checkout and collect your order free of charge from:
- Our shop: Maraerenga, Tupapa, in front of Cook Islands News. Monday to Thursday 10am to 4pm, Friday 10am to 3pm.
- Punanga Nui Market: Saturday mornings, 8am to 12pm.
We’ll email you when your order is ready. Please bring your order number and photo ID. If someone else is collecting for you, let us know their name in the order notes. We’ll hold collection orders for 30 days.
Customs, duties and taxes
Orders sent outside the Cook Islands may be charged import duties, taxes or customs fees by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the person receiving the parcel. If a parcel is refused or returned because these charges were not paid, we can only refund the cost of the jewellery, less our shipping costs.
Some countries have rules about bringing in pearls and shell. Please check the rules for your country before you order. We describe each item honestly on customs forms and can’t mark parcels as gifts or change their value.
Delivery address
Please check your address carefully at checkout. We’re not responsible for parcels sent to an incorrect address you gave us. If you notice a mistake, contact us straight away and we’ll do our best to fix it before your order is sent.
Lost or damaged parcels
If your parcel hasn’t arrived within the estimated time, or arrives damaged, please contact us within 14 days of the expected delivery date. We’ll work with the courier to find it or make a claim. If a tracked parcel is confirmed lost, we’ll send a replacement of the same or similar value, or give you a full refund.
Once tracking shows a parcel as delivered, we can’t be responsible for it if it’s then lost or stolen.
Questions
Email us at mcleodpearls777@gmail.com. You’re always welcome to visit us in Rarotonga too.